The second-hand marketplace Users Share Frustration Over Sizing Modifications

Shoppers are voicing their frustration after an update resulted in products showing incorrect sizing.

This online marketplace has revised its size classifications for women's and children's garments failing to inform all users about the change.

Online Platforms Backlash

Numerous buyers and vendors are posting online claiming that product pages now present a modified sizing category versus the original listing as a result of the reclassification.

Vinted explained the new system was more in line with similar services.

The platform has recommended to check their listings and update the measurements by hand if necessary, which has left users frustrated.

Size Classification Modifications

Earlier, the sizes had both numerical and alphabetical indicators, like S/8 or M/10.

The new system has a letter with a size spectrum such as S/UK 8-10.

In some cases, the sizing has been recategorised - such as a large size used to be a 12 but currently displays as UK 16-18.

Shopper Accounts

A fashion influencer, who makes TikTok content about plus-size fashion, stated the update "complicates both purchasing and selling".

"Not many brands say XL is a 20-22," as the platform currently indicates.

Another user, based in Glasgow, explained products she uploaded on Vinted with size 14 labels were appearing on the platform as larger sizing 20-22.

"If anyone [who is] size 20-22 buys them they may become frustrated," she explained.

Manual Updates

Another shopper, located in England, explained she became annoyed by the change as she had to manually change the measurements for "each individual item".

"Personally, this is quite irritating, as I'm chronically ill and platform income has been essential for me since losing part of my income," she explained.

Service Background

The app has more than 100 million shoppers, comprising 18 million UK members.

It has proved a popular alternative compared to resale services such as eBay and Depop.

This represents another occasion that an unexpected update to the app has proved unpopular: earlier, the platform withdrew an update concerning shipment methods due to shopper criticism.

Christopher Jenkins
Christopher Jenkins

A seasoned business consultant with over 15 years of experience in growth strategy and digital transformation.

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